Originally Posted By: dfrend
This post was automatically imported from our archived forum.
OK, here’s my dilemma. I am just starting out as an inspector, so all business is needed. Especially repeat business.
So about a month ago I got an internet customer who used me. After the inspection which he loved, I did like always and sent his agent a little note about me. So Thursday she calls and needs a house inspected on Friday afternoon. We set the appointment for 3:30 pm. She wanted a termite inspection too, so I called my termite sub to meet me at 3:30. Being the professionals we are, myself and the termite guy I use both got there at 3:15.
The house is a vacant one, so he started his outside part. At 3:30 my client arrived, and we started the exterior. At 3:35 I called the agent and she said she was in traffic but would be there in 5 minutes tops. At 3:50 I called and she said I am just around the corner. At 4:15 my termite sub had to leave to go to his next inspection. The agent arrived at 4:30.
Obviously, I want her business, but I can't wait an hour for her. My time is valuable. As is my sub's. I could send her a bill, but would never get business again. My sub could send me his bill, but luckily I have a good deal with him. She wanted my termite guy to set another appointment and I told her that I am not going to but she could call him direct.
How can I avoid this later?