This forum is meant to work out issues we are having or improvements that could stand to be made. I’m very glad it’s here. HG offers a multitude of services beyond just report software. With more features there are bound to be more glitches and kinks to work out. I’m a busy inspector, so a little glitch can be very frustrating. The reason I post is because I’m a dedicated HG customer and I use HG a lot. I love the way the report looks and how easy it is for the client to read (among other reasons). I’m using the little free time I have to post these questions here.
Yes, there are issues. Some of them are incredibly frustrating, but HG is constantly improving. Here are some glitches and personal issues I have with the software that I would love to see fixed (in case the HG team is listening):
-The new updated Calendar does not map out my route for the day like the old one did (2 steps forward, one back).
-The new version of HG causes all the comments in one item to bundle into one paragraph (this was done intentionally by request from at least one user).
-No universal Templates (a big problem for me). I have two main templates that are very similar. Every time I add a comment to one, I have to open up a new instance of the software and copy and paste.
-Templates are difficult to transfer between reports. I cannot transfer templates without merging reports. Merging causes a random loss of some data and duplicates of others so I avoid template changes until the last report of the day.
-“Picture Did Not Save” error/glitch. We all know this one. Happens at least once per report. Usually on the picture that takes the longest to build.
-Requesting payment from a client causes the amount to be doubled (not sure if I’m doing something wrong here)
-No “Replace Smart Text” button. I use “Smart Text” all the time but, despite tons of blank space where a button could be, I have to click a drop-down to find it.
-No manual fill-in option for smart text. If you click a comment with smart text, you must select the text available (you cannot write it in manually).
-The new Calendar report numbering is required (not sure why). If your system is based on sequential numbering then all it takes is a cancellation to completely mess up the order.
**And here are some things I love about HG:
-Beautiful easy to read reports (have yet to see a better offering).
-Phone, forum, and Facebook support (and it’s in easy to comprehend English!).
-Options! you can toggle between HTML, change the look of confirmation emails, automatic email confirmations, etc.
-Constant improvement. It’s impossible to give everybody what they want, but HG is always improving.
-Automatic online signature (thanks to the new calendar) makes sure you’re covered.
-“Auto Comment” and “Smart Comments.” I love the feature and look forward to the improvements that are bound to make it even better.
THANK YOU HOMEGAUGE TEAM!