Originally Posted By: twheeler
This post was automatically imported from our archived forum.
I had once received a complaint from a customer, through the BBB, the BBB sided with the customer no matter what my comments were. The problem was, that the inspectiond agreement stated that we do not move furniture, or storage in order to complete an inspection. There was a room full of storage, and I had no access to the room whatsoever, and stated in the report. He was upset that there was a receptacle in the room, behind the storage, that did not work.
He wanted me to pay the electrician. The BBB continued to state that I should take care of the problem. After numerous e-mails, phone calls, and complaints, I finally told the BBB, that if this matter was to be resolved, I suggest the customer take it to court, as I have a binding legal contract that covers my position.
Then they had the gull to tell me that they would enter my name in their database as a unresolved issue, and that if anyone called them for a reference, they would suggest they go find another inspoector.
At that, I told them, " if i hear of one person that did not use my service because of their statements, I would haul their a$$ into court for defamation.
I received a call from the vice-president two weeks later wanting me to join.
I THINK NOT !!!