I was contacted by an employee of an estate to conduct an inspection on a very large home (11 bathrooms, 3 kitchens), and possibly another six dwellings on the property. Since this property is fairly close to me, I offered to stop by and get eyes on what we are talking about. I walked the large home and discovered several LP gas leaks with my nose, confirmed with a gas sniffer. Out of human decency, I notified the owner of the gas leaks immediately and advised that they hire a plumber.
They hired me and I returned to conduct a thorough inspection. I later found 2 water leaks, 5 more gas leaks, possible mold from the water leaks, and several dry previous roof leaks.
Here is where I failed. I was so focused on “saving the family” that I did not insure that they had signed my pre-inspection agreement. Now they bock at the price. They cannot see the report but feel that they have the info that was needed.
They are looking at my verbally agreed-upon bill, have not signed my pre-inspection agreement yet, they are contesting my bill. They say that they were only looking for XYZ, not a complete inspection. I say that I cannot find XYZ without inspecting the entire system and I follow a SOP.
My mistake was getting too personal and “saving lives” by providing info immediately due to safety concerns. Now they have the info that they wanted and wish to negotiate the price. They would like to pay for defects found, not whole house inspection.
Any insight is appreciated. I accept that my eagerness to help is my peril.