this e-mail rec’d today from a customer’s ins. agent:
“Pete Citizens has notify me that the wind mitigation file is corrupt and they cannot see the photos. Can you please forward me a new copy without any securities or passwords. I can open the file and I can see the photos but Citizens has list the file to be corrupted and therefore his wind mitigation credits have been removed and his policy premium has increased.”
I don’t know WTF this AH is talking about. We send all reports as a simple pdf.
Is anyone else getting this kind of B.S. feedback from AH ins agents?