What is your experience with Comcast internet customer service?
Today I confirmed my after 3:00pm appointment at 2:30ish when their automatic service called.
Again at 4:40 the phones rings from them as per my caller ID. I answer very quickly and there is no answer.
!/2 hour later I call them and ask them what is going on? They say I did not answer to confirm and the appointment was canceled. Not only did I answer the phone the last time they called and no one responded but I confirmed via their automatic service 1/2 hour prior to the first appointment.
They now apparently are trying to contact someone but can make no guarantees. If no one shows today I will very likely cancel my services with them.
Please list your experience with them so others can be warned. The longer we make this and the more folks participate the more it will show up in search engines.
Yeah they tried to call me today at 9:30 and it was a real person this time. I did nit answer and am currently trying to figure how to replace them with some company that will not waste a 1/2 of one of my days and NOT SHOW UP.
South Florida comcast is commonly known for terrible CS. I hate it when I have to deal with them. We moved about a year ago and it 3 weeks and 4 services calls to get our tv to work. Have had very few problems following that though.
One of the worst customer service ratings in the nation as far as I am aware of. I don’t have access to them in my area but I believe my parents had them when I was a kid and they didn’t like them then. I have a small internet provider in my rural area of the country. They are alright for there size great customer service but kinda pricey for my blood.