Originally Posted By: rray
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I would have responded to the poll, but I don’t take credit cards.
At the advice of my attorneys, I do not accept credit cards. The reason is that if the customer is dissatisfied with the home inspection in any way, they do not have to come talk to me or even notify me that they are dissatisfied in any way. They can simply refuse to pay the credit card company and then the credit card company takes the money back out of my account until things are resolved.
I'd rather keep all those transaction fees for myself and keep the Client's money in my account while we discuss whatever it is the Client is dissatisfied with. Fortunately, I've only had four callbacks in 700 inspections in two years, all resolved without any loss of income, hurt feelings, etc.
I let my prospective Clients know far in advance of the inspection exactly what the rate is and how we get paid. No one has ever complained about me not taking credit cards. Actually [pause] . . . I keep very good records, so I just went to look up if I had received any requests for me to take credit cards: three.
All the companies that I have checked with (because I keep considering taking them)--Costco, the credit union, Bank of America, etc.--charge a monthly fee if I don't do enough credit card business. Another dinger. I deem it just not worth the trouble.
This is the only job I've ever had where I get paid in advance or I don't do the work. I really like that. My previous company waited for six months sometimes before the check arrived.
Home inspections. . . .
One home at a time.