I am aware that a lot of inspectors have used the service of one of the local vendors on the this message board to purchase their IR/THERMAL imaging equipment, and some have had good service from them , but I recently purchased a T420 camera from a well known vendor from this board and after 5 weeks I have not been able to recieve nothing more than a reciept for funds. I have asked every one that will answer the phone when I can expect a due date for my camera. All I get is LIE after LIE. No one in this company knows or even gives a damn about the customer that they took $ 8,000. dollars from. I was told it would be shipped on this day or that day. I talked to the sales person today and was told the factory had stopped production on the T420. I asked for the free Level 1 that was included and was told I would get the info today. This was at 9:00 am Arizona time, well at 10:15 pm Eastern time I have not recieved an email yet, there I been LIED to again, this has happened 3 times before by the service rep. If you plan to buy a IR camera do not buy it from AC tool supply. All this company does is lie . By the way I ordered the camera 5 weeks ago and it took a week to even get a receipt for the purchase. If you are buying a camera BEWARE there customer service SUCKS . I will never buy from them again. If I treated my customers this way I would not have a buisness.
If you have had good service then you are fortunate.
For me there service totally SUCKS.
I don’t expect favorable replies. I want you to be informed.
I even tried to speak to Jason Kaylor and his exact words were
" why did they transfer you to me"
It appears no one ,even the president does not give a damn.