Expert Inspectors are Better Than Master Inspectors ?

I’m a fan of RecallChek. It’s arguably the best way to check to see if an appliance has been recalled.

Calling yourself an expert when you aren’t one is arguably the best way to lose your home to a plaintiff’s attorney.

Hope that helps.

So what is your opinion of the other offerings?

They’re fine. I don’t see anything wrong with them for either the consumer or the inspector.

Including these? :shock:

  1. 90 Day warranty services
  2. 100 Day Mountain Warranty services

I really don’t know much about them. I’m not a big fan of warranties from any warranty company. And the 200% Guarantee is pure nonsense and a borderline scam IMHO, so I’m not much for that one either.

Not really, you evaded most of the widgets, in fact some of them are ones that you have said are completely useless to the client.

Has your opinion changed now?
also
Do you think it is ok for tan Inspector to sell or release their clients Private information (a Nachi COE Violation) to a vendor in exchange or payment for any of those widgets?

Jim

Now Nathan your buddy just basically called you Full of Poop and a liar but tried to sugar coat it like he always does in his weak attempts to make him look bigger than the gnat he really is.

http://www.homeinspectionforum.net/posts/list/3300/NickGromickoofInterNACHIsaysalotofsmartthings…withexceptionsofcourse.

King

Joined: 06/17/2014 09:32 PM EDT
Messages: 4895
Location: Carmel, IN
Online
While I’ve been friends with Nick Gromicko for years and there are many things more important than a word or a phrase or a symbol, sometimes I get asked the question – “Are you guys at war?!? Didn’t I just see you having dinner together/sharing a stage/promoting each other?”

Yes, we’re always at war in some way (mostly on a recreational level) and yes, you probably saw us grabbing a steak somewhere in North America. Are we buddies? Yes. Do we agree on everything? Nope. Does Nick say a lot of smart things? Sure- but he gets it wrong sometimes too and he’s smart enough that it’s often intentional and at times not necessarily for the good of the industry (Other than it being good for Nick which he interprets at times as being good for the industry, which may be true in some respects. Either of us getting hit by a bus would be at the very least an industry adjustment so I guess he’s right.)
For instance, when Nick Gromicko said in his book “Stacks” that there are “Dangers to calling yourself an expert,” this wasn’t written with any accuracy and it wasn’t meant to be because Nick knows and has acknowledged on many occasions to me personally that there are really very few “Dangers” out there in this industry – this section was specifically meant to market the word “Master” for $2500 and dissuade anyone that qualifies to use the word “Expert” to skip paying Nick $2500 – it was so transparent in fact that there was actually an advertisement for CMI immediately above this section which tells you about everything you need to know. He even acknowledges that Certified Inspection Experts deliver a better work product- after all, a Certified Master Inspector does not by definition deliver a “Certified Master Inspection” nor is that defined as anything outside of the barely legal minimum home inspection. A Certified Inspection Expert on the other hand has to give every single client at least one value added service (like a warranty, sewer plan, recall report, etc.) beyond doing a competent, quality inspection and give those clients a toll free number to call if they ever have an issue, which leads to true third party verification of quality. No other certification has that and the Certified Inspection Expert is absolutely the highest certification out there (read the requirements here: http://homeinspectionforum.net/posts/list/3284/The…)UpdatedRequirementsasof121716 ) - but let me be very clear:

I recommend that inspectors become Certified Master Inspectors. Here, I’ll even link to the CMI site for you to sign up and I suggest you do. http://certifiedmasterinspector.org/

Yes, that’s right. I absolutely believe in it. I have sold more Certified Master Inspector logos than anyone on this earth outside of Nick Gromicko- and Nick has probably signed up more RecallChek and Inspector Services Group clients than anyone on this earth outside of myself and Mike Doerr. Nick absolutely believes in innovation and delivering more than a minimal inspection and knows we treat clients well. I absolutely believe in good marketing and candidly the 1000 hours of education/inspections requirement is really solid and Nick’s focus does tend to be in that space. I like it and respect it. The number of inspectors that are Certified Master Inspectors AND Certified Inspection Experts is staggering and based on the requirements of both (the focus on education for CMI and focus on quality work product in excess of bare minimums from CIE) an inspector that qualifies as both is absolutely without question the best choice for any consumer. Part of the reason we have so many in common is that the inspectors with money to invest in their businesses, the common sense to understand what both mean, and the true desire to be the best is a fairly exclusive group- the other part of it is that Nick and I have toured the country together for years.

Nonetheless, Nick has a fake issue with the word “Expert”, and he’s definitely spooking a few inspectors out there with his calls to beware of the [non-existent] liability boogie man (which is terrible for our industry) but he’s probably selling a few CMI memberships for $2500 along the way too. God bless him and God bless American Capitalism- but when it comes to this argument that using the Trademarked phrase “Certified Inspection Expert”, when you have met the qualifications for such, brings any risk to you as an inspector…it simply does not, has not, and will not, and Nick’s public statements are false by not only his own admissions to me but also some very simple logic in his writings where he made it transparent and obvious that what he was saying was intentionally untrue or misleading- you just have to look and actually read what he is saying and follow the links.

So let’s start with the only legal case cited in Nick’s ebook that he could find to try to twist and manipulate into something relevant to the Certified Inspection Expert Mark. Here’s a few facts about the case:

  1. It was from 1985, over 30 years ago. Seriously? Couldn’t find anything after the internet was invented?
  2. It was from the insurance industry, not the inspection industry. There’s nothing about a property defect in it and never in the history of the courts has this case been used as precedent for an inspection case.
  3. The word “expert” was not utilized as a marketing term, it was simply stated as a fact that between the insured and their insurance agent, the insurance agent is the insurance “expert” being relied upon and anyone offering a service requiring specialized knowledge is by default holding themselves out at an “expert” (including inspectors by the way)…although this fact had nothing to do with the case nor was the word “expert” ever in question.
  4. This case did not set any precedent with regards to the word “expert”, rather it is known in the insurance industry as one of the cases setting the precedent for the role of an insurance agent to be an agent of the insured.

Here’s what Nick said in the book (the only thing cited that wasn’t completely made up ramblings without citation or justification): “In European Bakers, Ltd. V Holman…an insurance agency held itself out as an expert in certain types of insurance matters. The court ruled that, by doing so, the agency imposed on itself a higher standard of care.”

What Nick has stated here is misleading at best. First of all, the insurance agent/agency did not hold themselves out to be experts by using the word “expert”, they simply were advising a client and selling a policy in a particular industry for their insurance needs and in doing so suggested (simply by offering the service) that they were an expert in the field…otherwise they shouldn’t be advising on insurance matters to this commercial bakery. They knew more than the client, they’re at an advantage, they are the “expert” that is being relied on. They didn’t even have to use the word, but they did owe a duty of care to the client to advise properly.

If anything, this case says two things:

  1. If you offer a service, you are implying that you have expertise in doing it (which completely blows Nick’s arguments). In other words, if you offer residential inspections, you are holding yourself out as an “expert” in inspecting residences whether you like it or not…you just can’t use the word even if you feel like one or feel like a “master” because its trademarked.
  2. When you do that service (whatever it may be), you better make sure the client is well-advised.

In other words this case was all about making sure you are advising a client well and know what the hell you’re doing. In that regard, it’s relevant to any industry one could say. If you want to read about the case to see for yourself go here: http://law.justia.com/cases/georgia/court-of-appeals/1985/70225.html

Of course, Nick ignores in his book and every posts he makes two very simple facts: The word “Master” and the word “Expert” can have similar connotations and neither were self-proclaimed (they were both bestowed upon the recipient by a third party and both are proper nouns/phrases and registered trademarks). In other words, this was all an irrelevant made up trick preying on inspectors and their lack of legal knowledge. Nick cleverly dances around certain issues and says half truths.

Here are three such inaccurate/misleading lines Nick likes to say right now to try to convince you not to utilize the CIE or Certified Inspection Expert Mark and instead spend $2500 on the word “Master”:

Half Truth from Nick: “You can’t falsely claim to be an expert…”

On this one he is correct- just as you can’t falsely claim to be a “master”, and if you’re an inspector utilizing either term and you don’t meet the qualifications from the mark owners…you’re being deceptive and violating trademark law (something both Nick and I have acted upon). But he’s really telling half the story- because you can claim to be something you are whether that is a Certified Inspection Expert or a Certified Master Inspector or a Certified Goat Herding Magician. As long as you’re not being deceptive, you’re good, and the word “expert” doesn’t have some weird qualification out there as Nick sometimes alludes to that you won’t find anywhere other than in his own book with an irrelevant case citing. There are even companies that have it in their name (i.e. “ServiceExperts”) and many of them are very large corporations with very well-paid attorneys that will tell you that Nick’s take on this is dead wrong.
There are ways to violate the Deceptive Trade Practices Act in home inspection that Nick and I comment on regularly and try to get the word out to inspectors on- but neither CMI nor CIE have any remote chance of being one of them. Offering an unlawful and deceptive “warranty” from Kevin O’Malley/Warranty Management and HON is one way- where someone knowingly hands out a policy with deceptive coverage, no compliance, no money to back it, and deceive the client through deceptively similar logos to legitimate products that it is underwritten by a third party when it’s not. I suppose it’s also deceptive to sell such a program to home inspectors and you may find at some point that WM/HON is forced to hand every penny back they ever charged and make restitution to end users as we’ve heard a couple victims suggest they may be interested in pursuing- time will tell. What you won’t find is a CIE or CMI with a similar issue and if you ever did…I’m guessing Nick/Nathan respectively would show up with a lawyer to get rid of it and maintain their perfect record of not harming inspectors.

Factually Inaccurate from Nick: “The Trademark won’t get approved”

Nick said this back when we were seeking approval for the Certified Inspection Expert Mark and he was wrong. He didn’t care that he was wrong by the way- and he made a number of misrepresentations along the way intentionally. It’s all strategy and a great way to get you to pay for CMI- which may be his best-selling product yet.

Totally Bogus from Nick: “The Trademark is set for cancellation”

Nick said this on his forum recently and once again this is false. Nick filed with the USPTO a document that literally has zero factual basis to it and we will of course respond which is pretty much a formality at this point. Nick saying this Trademark is set for cancellation is the same thing as me saying that “InterNACHI is preparing for bankruptcy”. It has no factual basis today, but hey, something crazy could happen. Wouldn’t mean there wouldn’t be copywritten materials available for use by our great clients and it certainly wouldn’t mean there wouldn’t be appeals for decades, but crazy stuff can happen.

**
We never put our egos before the industry here at The Inspector Services Group and we don’t use scare tactics either.** We don’t care if our Certification is the best - as much as we try to make it the best out there. Someone else can come up with even higher standards. We would applaud them. We don’t care if we have the only Trademark or even one of them- so long as those using the mark are qualified and it is helping inspectors and consumers alike.

When we raise the bar, we raise the industry.

http://www.homeinspectionforum.net/upload/2016/12/30/fdf9e8d1ee8cca56b5f725a956c67226_4.jpg__thumb


Both logos need work.

I have my opinion about the wisdom of a home inspector claiming to be an expert. He has his. It’s a free country now that Trump got elected.

Certified Inspection Genius! It is so Next!

Yup, we all have our opinions.

Hey you skipped above post #46

Jim

saved

I almost forgot. This domain is for sale. Unbelievable Google juice…:slight_smile:

www.CertifiedExpertInspectors.com/

Jim

To be honest I haven’t found the time to go to a chapter meeting either. My schedule is so busy with either doing inspections, or if I have no inspections, I am marketing and also taking all kinds of continuing education courses and getting certified in other ancillary services such as Radon and Mold Testing etc…

Interesting post that you made…

Too busy to help but have time to criticize others…
pretty cool…

Nick
Some answers would be cool ?

Jim

Personally, no. Not a business practice I would engage in.

No. I don’t have much of an opinion on other people’s products and services. I said that I like RecallChek and I do.

I’m not much for warranties and most of the 200% Guarantees I see out there are scams. The consumer has to be at the inspection and has to magically know that he/she is satisfied that the inspector didn’t miss anything within 3 days. And even if the consumer could magically do that (and he/she can’t), the inspector doesn’t offer to pay for anything other than another inspector who will likely be too late to be within the time limits of the sales agreement’s inspection rider. So the whole 200% Guarantee is a total scam on consumers.

And now that you’ve brought up these two points, I will take this opportunity to proudly explain:

  1. InterNACHI doesn’t collect full consumer contact information for its Buy Back Guarantee: www.nachi.org/buy InterNACHI only collects a little identifiable info. That way you, the home inspector, don’t have to trust that InterNACHI won’t sell your consumer’s data… because we don’t collect it.

  2. The 90-day clock on InterNACHI’s Buy Back Guarantee doesn’t start ticking from the day of the inspection. That’s another scam some of these warranties and guarantees engage in. It start’s ticking on the day of closing. Read the very first bullet point in www.nachi.org/buy

  3. InterNACHI’s Buy Back Guarantee doesn’t have pages of fine print, exclusions, conditions, and deductibles. The Buy Back Guarantee is simple, short and written in Plain English.

  4. We actually buy back homes, unlike that B.S. 200% Guarantee.

Oh, and BTW, the 200% Guarantee isn’t even a 200% Guarantee. If you pay another inspector to inspect it right, that’s a 100% Guarantee. If I’m not happy with an over-cooked steak at a restaurant and they make me another steak because they guarantee my satisfaction, they haven’t honored a 200% satisfaction guarantee, they honored a 100% satisfaction guarantee. The whole thing reeks of scam.

Anyway, here is a good Q&A page about InterNACHI’s Buy Back Guarantee, an honorable guarantee without pages of fine print and no deductibles, offered by a non-profit, federally tax exempt organization that doesn’t sell your consumer’s data. It’s a guarantee you can be proud to offer: www.nachi.org/buy-faq

Excellent reply Nick, and much appreciated by all.

I also want to give my props to your Buy Back Guarantee program, hands down blows all the scamming short warrantees away with all their hidden exclusions etc…

Happy New Years to you and your family Nick.

Jim

Interesting thread! As I read it then 90 Day Widget Warranties have very little, if any, value to consumers as compared to something such as the INACHI We Buy Your House program. The value of any of these widget warranties are completely decimated since the client has to surrender all their private information to even receive it. These 200% guarantees are nothing but scams. And some Inspector “Titles” are worthless since all you have to do is pay for it by buying some vendors widgets.

Hopefully consumers are seeing this and taking note of this lively discussion!

Shazam!. Any home inspector can magically become an expert simply by purchasing a product from Nathan. See last line of attached screenshot.

This is the kind of B.S. that we don’t need in our industry. I hope it quietly goes away so that we’re not forced to create public service announcements about these so called “experts” who earned this fake title by simply purchasing something.