I just finished an inspection for a first time home buyer that has lived in apartments her entire life.
While a very wonderful woman, she was very much clueless about the basics of a home. Including asking what the rectangles in the basement wall were, in which case I explained those were bricks composed the basement wall and foundation.
She also didn’t understand the concept of a tank-less water heater until I compared it to a Keurig in that is heats up the water as you need to use it.
I think we take for granted the knowledge we know regarding homes, construction, and maintenance compared to a lot of average people. I also think explaining things as much as possible helps build a great rapport with clients to get good reviews as well as a higher likelihood of a referral from the realtor.
What I would like to know is, what were some very basic things that you never thought you would have to explain to a customer and how did you describe it to them?