Fetch Report problem

1

Here is a problem I run accross…every once in awhile I have a customer call me and say they cannot download the report. I realize the problem is PBKAC. So I log out and log back in with their email and password, works just fine. But now I cannot log out and must wait for it to time out so I can log back in and upload a report. This can take hours it seems like. Is there a chance that we can get a log out button on the page the client sees. I need to upload a report now and can not.

Thanks,

2

You could clear your cookies in the interim. It’s going to wipe out any other logins you may have (like here) and you’ll have to relogin…

3

Hey Dom,

Been there done that and didnt work…I have to do what you mentioned and restart my computer…Hopefully Chris will see this post and add a log off button on the download page. That is where I am having the problem. My report has been sent. It would be nice to have that option.

Thanks,

4

Hopefully. It shouldn’t be too hard to implement.

5

There’s now a “Log Out” link near the copyright notice at the bottom of the page.

Cheers,

6

Thanks Chris.

7

Sure thing, Mike.

8

Out of curiosity, what were the problems your clients had with logging in? I’m always looking for ways to make the site easier to use.