Sorry to hear you lost data Ian. That’s something that can be extremely frustrating and definitely makes me feel bad to hear. I’m just seeing this now as I spent most of the day at an ER (long story). Dan and half my team was out today as they are working the holiday on Monday (when tech support from the other software companies completely shut down) and took today off instead so things were a bit busy today for the guys in the office.
We haven’t had any HIP issues with saving in years since there was an issue with a bug in Java 6. I’m sure you’ve done more than 300 to 500 inspections with HIP in the last few years so you know how stable it is. The latest HIP 4.9 even worked around a few issues we were having on Mac’s to make it even more stable.
HIP does keep a backup copy of the data in the C:\Program Files (x86)\Home Inspector Pro\Data\Temp folder on Windows and /Documents/Home Inspector Pro/Data/Temp folder on Mac. That data will remain if HIP crashes for some reason and clears out after a normal save. If my guys tried to help you restore the data it’s possible there was something wrong with the data there as well. Windows 8 and 10 also keep backups if you have Previous Versions enabled though the backups are somewhat random. We really haven’t had a reason before to keep multiple versions of backups because unlike Photoshop which crashes almost every time I use it, HIP is pretty stable. We can definitely work saving a series of backups into the next update though.
Many inspectors install HIP directly into DropBox as well that way every time you save the file Dropbox will make a copy of it within a few minutes and you can restore any version of the saved inspection you want directly from Dropbox (great feature).
HIP’s save does take anywhere from 10 seconds to 30 or 40 depending on the speed of your computer (similar to Photoshop as well), the number of photos and videos, etc as all that has to be zipped up into a single file for you. The last few updates do tell you when when the save is starting and it does pop up a message when it is complete as well.
The fact that there was no data at all, not even your normal template more than likely means that the program was forced closed during the save, the computer was shut down during save (i.e. laptop closed, computer hibernated, etc), the drive was low on space or the blank template was accidentally saved over the inspection you were working on. HIP didn’t save a blank file over you inspection, it didn’t get to complete it’s save and therefore when you opened it, nothing was there (file was only partially saved).