HomeGauge Glitches

dmaricic · February 19, 2015, 3:36am

Hey Juan,

I just got off a plane and saw your email (and a message to look here). PLEASE do not email me directly with urgent problems. I’m often travelling, speaking at conferences, doing trainings with franchises, etc. I have a huge support staff that can answer calls from you, live chat was on all day and you could open a ticket with the support desk. You could have had an instant answer 8 hours ago to your issue rather than waiting on me to get off a plane at 7:30pm and see your message. It’ll be a bit before I get to the hotel and I’ll take a look at your email. Unfortunately most my staff is obviously gone for the day (I just have one guy working on support tickets).

dmaricic · February 19, 2015, 5:45am

Juan, I just sent you an email with information about your issue.

frotte · February 19, 2015, 2:15pm

Anybody see the irony, or humor, in a HIP user getting assistance on the HG forum?

rbuchanan1 · February 19, 2015, 2:37pm

We are working on a migration tool and it will be out soon! We have had many requests for it and decided to create a tool now.

rbuchanan1 · February 19, 2015, 2:42pm

Are you using the beta ios HG Companion?

slacombe · February 19, 2015, 5:01pm

Sounds like you could benefit from an Out Of Office Auto Reply.

dmaricic · February 19, 2015, 5:14pm

I was actually supposed to have Internet on the flight but it didn’t work. I’ve tried auto replies before but I get around 300 direct emails a day (not counting emails to our support team) and the auto replies end up causing havoc when I’m not gone for the full day. We do let guys know every way possible that there’s a support team for a reason. We have phone support, live chat, a help desk ticket system and email. It’s just better they use one of those forms rather than me (though I respond via those services often as well).

rbuchanan1 · February 19, 2015, 9:01pm

Juan, send me your HIP template by email and I will convert all your comments to work in HomeGauge during your evaluation.

Russell@HomeGauge.com

frotte · February 20, 2015, 12:31pm

Wow, what a great offer. You may be doing a lot more of this in the future Russell as the Hippies see the light and jump ship.

rbuchanan1 · February 20, 2015, 2:43pm

Hair cuts happening now!

For those wanting to try HomeGauge with their HIP template email me Russell@HomeGauge.com with your template that ends in tpz

To get the file go to C: Program files / Home Inspector pro /Data folder and find your file.

Next download a trial version of HomeGauge here

I will email you back your hiptoHG template for you to drop into HomeGauge at Documents/HomeGauge/Template/Residential folder

See the difference

sosborne1 · February 20, 2015, 2:52pm

The customer support at Homegauge is great and lots of youtube videos to help.

rnewland · February 20, 2015, 4:16pm

Yes

ldapkus · February 20, 2015, 4:22pm

Wow!!!

Russell,
Did you get Bob’s template he sent you ??

belliott · February 20, 2015, 6:31pm

Frank you need to actually do a few inspections before you are qualified to worry about software.

Get back on that plow…

belliott · February 20, 2015, 6:32pm

Linas you are the best marketing tool Dom has.
They see you and run the other way.