I recieved a call for an inspection quote at 11PM last night and then at 6:30 AM this morning.
I answer my own phones as I like the one on one with the client.
I no RR is up at all hours and this is not a problem or concern with him.
If you needed a doctor, dentist, auto mechanic or plumber you would never get a person at this time. Only emergency service.
I have hours of operation from 7 am to 9 PM.
How would you respond to these calls?
I know this type of client price shopping from the yellow pages.
If they work an irregular shift call during a break or lunch.
I would never call a service person at these times.