OK so I have tried a few different labs before over the years. I also have listened to many here and their experiences with a few different labs. So a few years ago I tried out EMSL.
All I can say is these guys rock. I get very fair/competitive pricing for the volume I do. I get great customer service from my own personal Rep. The best thing is that they happen to have one of their Labs 20 mins from me. This allows me to drop off all my samples the day I take them. But more than that I get to talk to the techs and get all kinds of invaluable info, tipe, education and any help I need from them live and in person.
OK so what prompted me to write this post was all of the above and todays experience. OK so I had another mold test this morning. Right after the last sample I was packing up and I dropped my pump…
The rotameter cracked and smashed into pieces.
OK so I was 15 mins away from EMSL so I drove over to drop off the samples and also have them take a look at y smashed baby. Immediately they put me at ease as I told them I have 3 jobs set up for the weekend. They gave me a loaner pump and also ordered me the part I broke from their main warehouse overnight. They will have my pump fixed as good as new by Monday when I drop off a bunch of weekend samples.
These guys are a class act. If anyone ever needs the name and number of a Great Rep there, hit me up.
Thanks to EMSL.