Originally Posted By: jonofrey
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Here's a story that may or may not be useful to you. It's about one client that I will never forget.
A few weeks ago I did an inspection for a client that always answered "I'm blessed" whenever I asked her how she was doing, during our phone conversations.
Well, after I completed my inspection for her she discovered that she "forgot" to bring her checkbook. She did offer to drive to an ATM with me, but I was in a hurry and told her I would send her a PayPal invoice via email (thinking this would easier for everyone).
A day or so later I followed up with her because the invoice had not been paid. "Paypal won't accept my debit card", she said. Alright, I have an inspection close to the mall tomorrow at 10:00 am, can you meet me there at 9:30 am? "No problem, I'll be there", she said.
At 9:25 the next morning I call her on her cell phone. "I'm on my way, be there in five minutes", was her reply. 9:35 - no client. 9:40 - no client. I call her again, no answer this time, I leave a message (I was more than little miffed at this point). The message went went something like this: It is now 9:45 am and I must leave for my 10:00 appointment. I have tried to make it easy for you to pay me. Apparently this whole thing must be some kind of a joke. Well, I'm not laughing. Goodbye.
I wrote the experience off to bad debt and moved on. Several days later the client arrives at my doorstep around dinner time on her bicycle, in the pouring rain and during a lightening storm. She had a money order in her hand and a smile on her face. Seems like her car broke down when she was coming to meet at the mall. She rode her bike for over eight hours that day, half of that in the pouring rain during the biggest flood in Houston of this year. I was so taken aback (actually I felt like an a$%
) that I gave her a $100.00 rebate on my services, picked her daughter up from extended day care and drove them both back home. I wasn't too excited about venturing out to her part of town because the bayou's and streets were all flooded, it was bad out there. My wife was worried and so was I (quite frankly) as we went on our way but I told her, "Don't worry Honey, Jane (not her real name) is blessed".
The moral? Never underestimate the will of your clients to do the right thing. Whenever possible - go to the ATM machine.
We're NACHI. Get over it.