Dear NACHI Members,
My name is Melissa Kaiserman, and I am taking over the production side of the NACHI ID cards.
I know that many of you have been frustrated with the delay in receiving your card as well as the lack of communication. Your frustration is completely understandable. However, please allow me to assure you that I am committed to doing everything possible to get the entire process back on track and even improve it. I am a very organized, detail-conscious person and guarantee that the service you receive will be quicker and smoother than in the past.
If you are receiving this email, it is because you have submitted an ID application within the past few months. I have in my possession applications in various stages of readiness. Unfortunately, due to Joel Doherty’s serious computer trouble, I am missing many pieces. You will be receiving at least one more email specific to your situation, and possibly another one requesting you to resubmit certain portions of your application. I apologize for this inconvenience, but it is really the only way I will be able to catch up on the backlog of requests. My plan is to process applications in order of when they were originally received, and I anticipate being completely up-to-date within three weeks or less.
We now have a dedicated phone number which is listed below. However, email will be the most efficient way to receive a response from me. I will check both email and phone messages on a daily basis and will respond to them within 48 hours.
Thank you so much for your patience. I look forward to restoring your confidence in the process of obtaining this valuable form of identification.