Course Title: Understanding Commercial Property Inspection Client Types
This online course reviews who your potential clients are as a commercial property inspector, and how to serve them more effectively, including building owners and managers, buyers and sellers, commercial lease tenants, financial institutions, insurance providers, and government agencies.
You’ll learn key inspection focus areas and how to align your communication, services, and reporting with different client goals, such as due diligence, capital planning and budgeting, risk management, or regulatory compliance. By the end, you’ll be better prepared to interact with and serve each client type.
Key Topics and Takeaways
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Understand the roles and inspection priorities of building owners and managers, buyers and sellers, commercial lease tenants, financial institutions, insurance providers, and government and other public agencies.
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Identify the key concerns, liabilities, and decision-making factors that influence each client type’s interest in a property or inspection.
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Identify the key concerns, liabilities, and decision factors that influence each client type’s interest in an inspection or property.
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Recognize how due diligence periods, lease structures, financial models, and compliance obligations shape client objectives.
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Increase inspection value by communicating clearly, documenting key findings to build trust and satisfaction to each client type.
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Distinguish between baseline ComSOP scope and ancillary services that support client needs.
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Communicate clearly and document key findings to increase inspection value and client satisfaction.
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Format: Online, on-demand (included with CCPIA® membership)
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Estimated hours: 2.8 hours
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Included materials: Downloadable course book and certificate
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Curriculum developer and instructor: Lance Coffman
