We have developed a report upload, report management and customer service feedback system for both single operator inspection companies and multi-inspector companies and would like some feedback on the technology before we begin selling it.
The system was designed to enable the upload of three different report types at once with the ability to name these reports, whether it is a mold report, termite report or home inspection report, etc. you name them yourself. Once the inspectors/you upload your report, the Realtor and/or client entered in association with that report receive an automated email with a user name and system-generated password. Before clients or Realtors can download and view the report you have posted, they must agree to your inspection agreement a second time (You put your own agreement in through the company module). This helps in limiting your liability!
This technology has a Realtor log in, client log in, inspector log in and inspection company log in, all with different functions. Here is a brief overview:
Inspection company module:
The inspection company has the ability to add and search clients, Realtors, reports and inspectors. Once an inspector enters a client or Realtor or uploads a report, they are available in the company module. It allows total customization of your account and post/pre-inspection agreement. You can also upload reports and extend the validity date for reports from this module. Companies will be able to generate reports of every client that accepts the post/pre-inspection agreement as they access the report.
Inspectors log in to upload reports, and add clients and Realtors. If clients are already added by the company then inspector merely selects the client from a drop down and uploads the report. The automated email with a link to the site and user names and passwords is sent to both realtors and clients, if inspectors choose to include the realtors. When reports are uploaded, inspectors will set the “inspection dates” and “valid until” dates. The maximum amount of time a report can be stored on the system is 14 days. But the report can be uploaded again at a later time if the inspector needs to do so.
Client and Realtor module:
Clients log in with the user name and password emailed to them. They must accept the post/pre-inspection agreement before accessing the report or reports.
Once they open the report, there is an “ask the inspector” and a “feedback” function which are sent directly back to the inspector and company email addresses in the system. These functions will also help with liability management as you build your business.
Please go online to www.myinspectionreport.com to register for free and use the system for free until we have it finalized with your feedback!
These functions are also available with Virtual Inspector, however, this is a completely separate system.
Please let me know of any feedback you may have via email at firstname.lastname@example.org.
Director of Sales and Marketing
Inspection Depot, Inc.