Originally Posted By: Guest
This post was automatically imported from our archived forum.
As most of you know I’ve spent my career thus far in the automotive field in the capacity of auto parts wholesale/retail and another separate operation performing repairs.
The auto repair business is one of the most closely scrutinized and is generally perceived by the public as crooked. My experience w/ this scrutiny has led to many of the posts that I’ve put on this forum concerning credibility. It also feeds my opinions on not performing services for inspection clients, more demanding qualifications for membership in NACHI, and the touchy topic of NACHI publicly declaring how the membership dues are spent.
In order for a profession to be held in high regard, it HAS to be above reproach. Entry into any technical, specialized field shouldn’t be easy. There should be requirements that exceed “I’m tired of selling shoes and I heard there’s good money in home inspection”
Any home inspector that can perform an inspection in an hour obviously can’t be doing a good job or has been conditioned by Realtors to do less than a thorough job.
If we all dedicate ourselves to being technically capable, objective and remembering who our real clients are, the profession will be credible.
If we allow complacency toward those that are glossing over reports, we won’t.
The cracked heat exchanger is well outside of most SOP’s and shouldn’t have been used as bait…but if it was visible to the naked eye with the furnace cover removed, it should have been discovered.
My shop has been involved in this type of sting operation as have some of my competitors. We passed their “test” as did several of the other reputable shops in my area, but we all went unmentioned in the report on television. The effect was the consumer was led to believe that all shops were crooked because a few screwed it all up.
EVERYONE has to be excellent. Period.
To accept less than excellence from anyone spells doom to all of our reputations