Porter Valley? Have you gotten a response lately?

Don’t know how PV stores reports, but if it’s a file with some .pv extension, can you save that file to a new location, and do the re-install?

How would you lose the report if you uninstalled Adobe (not PVS) and re-intalled?

BTW, sorry you have to go through this.

I’ve uninstalled and re-installed Adobe twice. Re-booted each time. No good.

UGH. I’m out of ideas. :frowning:

Only thing I could think of would be if you could print normal and then scan the report.

I can’t print it at all

I’d bet the next software you choose will have support readily available if needed, huh Kenton…man, that is unreal at best.

I don’t know about you, but I would be furious right about now downloading something that works consistently and start the report over after calling my clients explaining my predicament…](*,)


Back up your libraries and send your report file to a “mobile transfer.” You can then uninstall and reinstall PV without losing the report.

I’ve never had the issue you’ve described, but I would be livid if tech support was/is unavailable.

Good luck.

I just got this computer back from the shop and it came back with a bunch of settings changed. I’m sure that’s what it is, I just don’t know which setting.
Lorne has been good in the past about tech support but three days and no returned calls or e-mails? Very bad sign.

ESP bought out PV and I’m waiting to hear back from them. I asked whether PV is still in business. I’ll post what I find out.

I thought I would install InspectVue on another computer first, transfer the files and try printing that way.

Dual core PC running Vista. 145 gigs available.

When I try to install I get an error message saying that the operating system is inadequate for running InspectVue Residential.

So I can’t install the program… and… I tried a new demo disk with the same results. This other computer is pretty much identical to mine.

One more idea.

Try running the program in XP mode

Right click (I think) > compatability modes > XP (also check always run like this)

I don’t get the choice. It just shuts me down. Now I really don’t dare unistall.

Also, I was unable to uninstall a previously-installed InspectVue library of naratives on the spare laptop.

Lorne’s not anwering his cell phone either.

What a mess.

Kenton , give me a call. I’ve helped out several InspectVue guys latestly with tech support issues. I can do a remote session and see if I can figure it out. 888-750-4777. Or come to http://www.homeinspectorpro.com and click on Live Help so we can do the remote directly. I’ll be here for another 2 hours, then I need to get ready for a trip to Texas tomorrow.

You may need to right click and go into properties - compatability in order to run in a different “mode”

Need to right click on the program icon or file name, not the shortcut.

Thanks Dom! Dominic fixed it in a flash.

Hey is Kenton at your place? I just got off with him a few seconds ago!

No problem :wink: I’ve had some practice from other guys asking lately.


Jumped in there and straightened it out in less than a minute. He did as you suggested Richard, set it up to run in XP and as an administrator.

Thank you, Dominic!!

For those of you who don’t know, Dominic created Home Inspector Pro

Inspection software with an excellent reputation and great support!

Any more questions about why I push the mans software ?



If I had a dollar for every time I heard that… :p:mrgreen:

Dominic is the man!

Got any Kool Aid for me?..Sorry about breaking your stones.:oops: