Like many of you, I walk roofs that are safe to walk. In Illinois, we are licensed and are required to walk a roof, if accessible from a window or door onto the roof. If we do not walk the roof, we are to enter the info in the report why we did not walk the roof. Not a problem with this type of requirement.
I have had only one complaint from a client and he let me and everybody else know about it on Service Magic. I could see problems from the ground with binocs and from the eave with a ladder. (I was called after he contacted two roofing companies to check his roof, both telling him the same thing. He needed the west side of the roof re-installed many loose shingles in a 10 x 4 area, the reveal was not wide enough per best standards, and the valleys were installed incorrectly.)
He had purchased the home within the last six months, without a home inspection. I believe I was there to make the determination if the roofing guys were telling him the truth and to tell him to fix it. When I told him what I found, same thing as the roofers, he said thanks, paid the bill and I think that’s it. I even forwarded the phone number of a roofing company that had taught a great class at our Chicago NACHI chapter meeting three days prior to offer yet another option. His rating for me was that I would only look at things from the ladder as I too lazy to walk the roof, didn’t know my stuff, and was pricey.
To make a long story longer, he agreed to the price prior to my arrival. I even stated since I didn’t walk the roof, I’d knock off some money, which he refused. (I did walk the roof after discussion with him and found exactly what the roofing companies found as mentioned prior in this post. Still offering him the chance at a lower fee.). Remember, I told him the same problems, without knowing what the roofers had stated. ( I did check the attic, which the roofers did not do, and could not find any water intrusion, which he liked that idea. Of course no mention from him in his eval.)
Oh well, what’s an inspector to do. I’ll chalk this one up as experience and will improve upon my inspections and deliver on my promises.