Hi everyone! 2021 will be my year to launch my HI business. Excited is an understatement. Nervous is also! I’ve got support from my family and they have been so helpful through this process.
I consider myself cautious. I have learned about and researched many inspectors in my area. I’ll stay up and read reviews, how they present themselves, how they respond to reviews etc…
One thing I’ve noticed is a very common theme for “one star” on Google or a bad review is the client feels the inspector should’ve done more. Many of these negative reviews have a response from the inspector with a clear explanation as to why certain things are what they are. In my eyes, it’s obvious in many of these cases that the client feels the inspector should’ve been SuperMan with x-Ray vision. Many reviews are a year later stating issues with the home they felt they should’ve known. Many impossible to foresee.
My concern. It’s clear to me what is required, expected and should be done in an inspection. What I worry about, because I’m so damn cautious, is that no matter the response…it’s a negative review that sticks like glue on the inspector’s business. Am I overly nervous about this? I have confidence I can do an excellent job, I’m insured, I’m professional and I know I can do this…but I’m not super man! Do I tell myself that I’m not, and keep doing the best I can and come to peace with I can’t make everyone happy? I take such pride in my work, sometimes it’s a fault.
Just looking for some opinions from others that may have experienced unjustified negative feedback and a good old fashioned pat on the back that I’ll be ok!