Receptionist’s Flowchart

**[FONT=Calibri]**Whoever answers the phone better be a polite, efficient, natural-born salesperson. Your receptionist is more important than anyone else in your inspection company. Your receptionist is on the front line of the battle.[/FONT]
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[FONT=Calibri]Create a flowchart for your receptionist that helps him/her respond appropriately, reminds him/her to emphasize certain points with the caller, and to collect certain information from the caller. The flowchart can evolve each time a call veers off into unexpected territory. Your receptionist should alert you every time s/he is unsure about how to respond to a caller so that the flowchart can be updated.[/FONT]
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[FONT=Calibri]Tip: Have someone call your inspection company regularly and secretly brief you on their experience. Did a live person answer your phone? How many rings did it take before the call was answered? Did the receptionist ask for the caller’s contact information?[/FONT]