Restore user settings?

I’m restoring user settings from HG Services and get a message “error unpacking settings file”. What is this about?

After several attempts it seems to have resolved itself.

Hi Frank,
its good to post issues here too but if you are in a pinch always consider calling us directly or after hours and weekends we are trying to watch the “Ask a Question” feature at http://support.homegauge.com where several of us will get a direct email.