Roof Cert' in Ocoee

Can anyone help a family member out?
My cousin purchased a house in Ocoee, had a H I done and purchased insurance
early November.

Well, towerhill, now 2 months later demands a new roof or a certification on current roof, after he spent tons on the house. The house was built in 1998.
Tower hill has to have a roof cert’ stating at least 3 years servise life.
I’m not asking for someone to do this for free, just help him, and me out.

Thanks in advance

also, If I don’t reply back to anyone who can help in the next 5 hrs I will be in a training sem’ until 5:00, without my phone.