This is a letter from a client any thoughts . Thanks Roy.
We purchased (for us) a very expensive front door from F M Industries.It is only 2 years old. It is a steel door with a wood grain look and a beautiful cut glass insert. It cost nearly $3000. This summer we started to notice a black stain creeping up from the bottom. It has now spread to over a foot up the door. We had FM Ind. come and they took a picture of it and were supposed to be conferring with their head office about it. They are trying to tell us that it is something that we did to the door that made it like it is. We are two retired people, no children at home and are extremely careful of this door. There is just no way that we harmed it. The salesman suggested that we put a brass plate on it, however, since the stain is steadily creeping upward, the brass plate would just look wrong. Do you have any suggestions as to what this might be . There is supposed to be a life long guarantee with the door but they are trying to get out of doing anything for us. What do you think? Thank you again . XXXX XXXXX
Roy Cooke . Royshomeinspection.com