Taking a Proctored Test at A Public Library

I am taking on-line Continuing Education Courses that are required for the renewal of my state license in Illinois. What steps are required by the Public Library to process the information that I have passed the course? After I finished the test, the proctor did not know how to send the information to the State of Illinois. While I was at the library, and still logged on to the nachi.org site, I attempted to to use the live chat but that turned out to be a FAIL. So, now I am asking if any other inspectors know how to get this to work.

We can proctor you in our office in Naperville.