Go to the main TREC website at http://www.trec.state.tx.us/ . Click on the “My License Online Services” icon at the top of the page. Click on the “Register here” instructions on the lower left of that page and follow the instructions to register and receive the token. Be sure the e-mail response from TREC doesn’t end up in your Junk Mail folder by accident.
Yes, the transition has been a real fubar but I thought all issues had been fixed several weeks ago. If you registered during the first phase before they went off-line to fix the problems then I can sure see how they could have dropped the ball on sending your token. I registered very early before the problems occurred so my registering went fairly smoothly. Have you tried to re-register or at least go back through that process? I vaguely remember an option somewhere in that process that allowed for re-sending of a previously requested token. Also, double check your Junk Mail, just in case, as that token may not come from the same IP address as the Advisor.
I received an email on September 13, from TREC with the subject “Sign On to the new TREC/TALCB ‘MyLicense’ Online Services”. The bottom of that email had my security token which I successfully used to renew my license.
Look for a similar email. I do think I recall seeing an option to request/apply for another security token online, but that may just be my imagination.
Ho-boy, onward thru the fog. Got a token # finally, and that got me into the renewal area, however it doesn’t offer actual renewal of an active license in the Available Transactions.
Also in the “update contact info” they have my very old Company Name (changed 12 years ago and properly submitted and confirmed at that time). And there is no field for changing to the current Company Name.
Glad you were able to get everything in order. I think the old paper renewal system allowed you to renew as far out as 60 days prior to expiration but the new on-line system must only allow 30 days. That’s good to know.
I would just wait until you are getting close to renewal time and wait for them to send you a token. Looks the system is working pretty well at this point. Just make sure you have a good email contact at your end.