If you use terms like that on a Four-Point, you are doing a disservice to your customers. There are two relevant binary HVAC questions on the report.
The questions on the report are:
“Are the heating, ventilation and air conditioning systems in good working order?”
And
“Does the air handler/condensate line or drain pan show any signs of blockage or leakage, including water damage to the surrounding area?”
You either check the “Yes” checkbox or the “No” checkbox for each question and you include a photo of the leak, if there is one. If the system is not in good working order, you simply state what is not functioning as intended. That’s it, nothing more, nothing less.
The more words you use, the more likely you are to confuse the person whose sole job is to input mostly binary data into a computer to determine how much to charge the homeowner for insurance. Citizens made the “Explain” box next to the “No” checkbox on the “Working order” question very small for a reason.
The people who review Four-Point reports are not required to be technical people. I can tell you that most are not. They are clerical people who are trained to look at the report to see that the checkboxes are checked and that there are accompanying photos as required. Where the form asks for an explanation, you should limit your comment to a single simple sentence whenever possible.
If you do ANYTHING outside what Citizens (therefore by extension EVERY insurance company in Florida) requires, you will probably needlessly cost your customers money. The insurance companies will do anything they can to deny a discount that the customer is rightfully entitled to, or to deny coverage altogether.
Agents and underwriters have different interests. Agents only make money when they can insure people. They want good Four-Point reports so they can sell policies. Conversely, underwriters want to maximize their profits, so they are eager to deny coverage on any house that is less than perfect.
Citizens is the insurer of last resort. Citizens is denying coverage in record numbers right now. As an inspector, you can easily cost your customers a lot of money, and potentially hardship, by deviating from the script in any way.