I use to offer refunds on my IR class but I had person after
person who heard about buying low priced cameras from me and
getting a free InterNACHI membership (or discounts on renewal
fees) come to me for these benefits and end up wanting a
refund after they took the benefits.
I don’t sell cameras but find and negotiate good deals for my
students. I also found a couple guys to finance the cameras.
Then I worked with InterNACHI to get free membership and
discounts on renewals. All this was for my students and I
make nothing on this package of benefits I gathered together.
The news of these benefits spread fast.
Then people would buy the discounted cameras (I make nothing)
and then they would take the free membership (I make nothing) and
then they would ask for a refund on my IR class (my only profit).
I would end up making nothing.
This happened so many times, I was really getting tired of those
who had figured out how to do it to me. I was staying busy
trying to supply the benefits and at the same time giving out refunds
on my class that it was killing me.
People were downloading the class material (developed by Will
Decker and myself) and then partaking of all the other benefits.
Then they wanted refunds on my class after taking advantage
of everything else. It had to stop.
Now I offer no refunds. I deliver what is promised and that is
all the law requires. No refunds are due. My merchant acct
provider agrees and so does the state of Texas in which I
do business. I feel good about it too. My no refund policy
is laid out very clearly on my website.
Many schools have the same no refund policy as well. But
with me, if someone misses class, then I allow them to come
back later. I try to be patient and help those who can’t stop
things that cause them to miss class sometimes.
But I cannot offer refunds and go through what I did in time
past. It was insane how many used my refund policy to get
all the stuff and then leave me with nothing.
If I buy something that says on the website that there is no
refund, I understand that is their right and I cannot complain.
If they deliver what they promised, there is no grounds for
a refund.
If you don’t want it, don’t buy it.