I am beginning this course now.
OK you need to say Please and Thank You. That’s a good start. After I take the course I"ll fill in the blanks. Chow
Started the course and it’s full of great info for a business owner, being in the construction industry for 3 decades and having ran my own business as a C-7 low voltage business i.e home theater audio video and so on for the past 15 years customer service a side from the customer it is the back bone of a business along with other needs a business has.
Question: In the complaint section, being new to home inspection I am curious of the type of complaint that is common and to the most xterm complaint that comes up, can someone give an example ? because it seems to me they can be more of an xterm nature considering this type of work…
Getting ready to take this course…
Great course!
Time to brush up service skills
starting now
Starting this Course Now!
Hello, Ben:
I’m just entering the home inspection field (studying for the Oklahoma home inspection license) and must applaud the outstanding and user-friendly (do folks still use this term?) structure InterNACHI has created for online courses. It greatly incentivizes the student to learn as much as she or he can.
I deliberately chose Customer Service and Communication as my first online course because nothing happens until the client decides to buy. Enjoying it immensely.
Respectfully,
Oscar Womack, Jr., CPCM, C.P.M., CMC
I found the information contained in this Course “Customer Service and Communications for Inspectors” to be very useful. Keeping good relations with clients is of utmost importance as your happy clients are your best source for new business. I believe the concept that it cost 6 to 10 times more to get a New Client than it does to keep an existing Client.
I was told once when I was very young to always make sure that the people you work for, know that they are getting their moneys worth. Always do what you say you’re going to do.
Hello fellow students and home inspectors, I am looking forward to getting my home inspection buisness up and running. InterNACHI has provided good imformation and tools needed for a starting up a successful buisness. From the first coraspondense with a potential customer to the completed report. I understand that there will be diferant personalities and diferant needs to every customer but my approach will always be to give a compassionate and accurate report.
Have a great day fellow students and home inspectors.
Thanks, Pat Richey
I just read 2 articles from Internachi’s Library. “Scheduling an Inspection” and “Marketing Tip for Inspectors: Have more than one weapon and use the right one for the job” Both articles contained very useful information. Scheduling an Inspection had a great checklist of details that should be included on a booking sheet to use when scheduling appointments. The, Have more than one weapon, article was providing ideas for marketing to specific types or sizes of Home Inspections and having marketing materials available to target these different type of jobs or inspections. Both articles were very good.
There are many appealing and exciting aspects of home inspection. Crawlspaces are not some of them. Solidly stuffed into the category of “things I’d least like to do,” crawlspaces present dangers at every turn: potential loose wiring, sewage (!), hantavirus (never heard of this before studying crawlspaces), and countless other stuff that lurks in dark, damp, cramped places. Man/woman was NOT made to “crawl.” But it’s nevertheless part of home inspection. Somebody has to do it!
Duct tape is a lifesaver. No really, it is. From its beginnings in World War II it was used as medical adhesive as well as a sealing tape on ammunition cases (used to save lives, too). Even today you can use this versatile “tool” (seems odd to call tape a tool) to repair broken water hoses in your car, keep your feet warm by taping the inside of your boots, and protect yourself from ticks while hiking by wrapping duct tape around the cuffs of your trousers. And there are countless other life-saving uses–even placing duct tape around plywood to use in place of missing roofing shingles in preparation for a storm. Oh that I could be that versatile!
“Customer service” are two wonderful words that are frequently just that–words unsupported by genuine action. However, some folks passionately live these words not only in their businesses but in their communities and their family relationships as well. One such person died on September 8, 2014 at age 93. He was an eminently successful businessman who literally “took Sunday off” as did all his employees from day one. He was a devout Southern Baptist who taught Sunday school to 13-year-old boys for more than 50 years. Yes, you read that right–50 years!
He often said that “I’d like to be remembered as one who kept my priorities in the right order. We live in a changing world, but we need to be reminded that the important things have not changed. I have always encouraged my restaurant operators and team members to give back to the local community. We should be about more than just selling chicken; we should be a part of our customers’ lives and the communities in which we serve.” Mr. S. Truett Cathy was about so much more than creating the Chick-fil-A Chicken Sandwich. He was a genuinely good person who treated all who visited his establishment likewise–as good people.
When I think of customer service, Truett Cathy comes instantly to mind.
Hello,
The following is my required “essay” for the course.
From my own experience, I stress that when considering technical services for your business choose reputable services that work in your area.I say this because I have recently been embarrassed by relying heavily on my internet service in order to deliver my reports to out of town clients. After assuring them that they would have the report by 9 am the next morning ( which was a Saturday ), my internet service went out (again). After speaking with my internet company they assured me that service would be restored “shortly”. So I informed my client of the situation and told them I would have it available “shortly”. This scenario continued until 2:30 the next day. The worst thing is that I’m not sure if my client believed the situation or just thought that I was enjoying the weekend.
I am Posting this comment to satisfy the requirements for reading two articles. This is the first.
I believe that everyone should read the article on “Dryer Vent Safety”.
You may also wish to consider offer similar content in addition to your inspection report as a helpful bonus.
I am Posting this comment to satisfy the requirements for reading two articles. This is the second.
I believe that everyone should read the article on “Fire Safety For The Home”.
You may also wish to consider offer similar content in addition to your inspection report as a helpful bonus.
Excellence in customer service comes from many different aspects from a service provider. Everything can be in place to make a great impression but one traffic accident that makes you late for the inspection could wreck your credibility. I always try to get to the destination at least 25 minutes early.
I love my job and that is just one way I can prove it!
I think combining a safety tip with our clients raises the level of customer service you provide.
If I notice a limited area of egress on a second floor I may suggest to the client a portable escape ladder for fire emergencies.