Handling Customer Complaints

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Originally Posted By: mrose
This post was automatically imported from our archived forum.

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Nick,


I just read your advice on handling a customer complaint after the inspection. The infamous "clogged Sink Caper".

Excellent program to turn "an issue" into a marketing opportunity. This material will be presented to the home inspectors class I am teaching.

You most definitely can see the forest from the tress.

Great work.

Best regards,

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Mike Rose
Cornerstone Home Inspection Co. LLC
Lawrenceville, GA

www.cornerstonehomeinspect.com

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Originally Posted By: jmyers
This post was automatically imported from our archived forum.

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Mike,


In the future can you be more careful of what you say to Nick. That overinflated ego of his is certainly ready to pop now! 

Joe Myers

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Originally Posted By: mrose
This post was automatically imported from our archived forum.

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Joe,


I see your point but I am a new member. I will be more careful in the future.

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Mike Rose
Cornerstone Home Inspection Co. LLC
Lawrenceville, GA

www.cornerstonehomeinspect.com

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Originally Posted By: jmyers
This post was automatically imported from our archived forum.

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Mike,


I was just ribbing you! You really have to get to know Nick to appreciate him. I used to work with him at Peach, sometimes I miss the funny sh** we did. God could I tell you some stories! Sometimes I would laugh so hard I cried!! 

Joe Myers

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