Hello!
as you can see, the water from the HVAC overflow pipe is mixed with rust (I believe).
The homeowner is asking: what causes this? how to fix this (as in, can they fix it themselves)? and how to clean the outside wall/concrete from the stains?
An HVAC professional should correct this ASAP. Water should not be flowing out of the secondary condensate drain line. If you try to provide DIY / handyman tips for this type of issue, there is some financial liability involved. In reference to cleaning the stains, I would suggest they call a power washing company to see if they can help.
The above advice is perfect. I am adding some imagery.
If you performed this home inspection, in the attic you would have encountered a unit similar to the photo below. The pan was likely rusted and possibly filled with water. If the drain pan under the unit has water in it, something has fouled with the primary condensate drain system, for the one under the unit is a secondary or emergency pan.
The reason why the secondary pan drain pipe is located above a window is to alert the home owner there is a problem with their system. The moment the home owner observed water dripping from the pipe over the window, they should have called for service.
They likely did, thus immediately placing their home ‘For Sale’ once they received the estimate for replacing the HVAC unit and all associated accessories!!
Easy and free… Pay attention As others have said, that’s a “tattletale drain”. Supposed to cause the occupant to do something when they see dripping water.