CPSC, Heat & Glo Announce Recall of Gas Fireplaces

Originally Posted By: jbushart
This post was automatically imported from our archived forum.


April 27, 2005

Release #05-162

Heat & Glo Recall Hotline: (800) 215-5152

Heat & Glo Media Contact: (952) 985-0103

CPSC Recall Hotline: (800) 638-2772

CPSC Media Contact: (301) 504-7908

CPSC, Heat & Glo Announce Recall of Gas Fireplaces

WASHINGTON, D.C. - The U.S. Consumer Product Safety Commission, in
cooperation with the firm named below, today announced a voluntary
recall of the following consumer product. Consumers should stop using
recalled products immediately unless otherwise instructed.
Name of Product: HEAT-N-GLO(r) Gem 36 and Gem 42 gas fireplaces
Units: About 7,800
Manufacturer: Heat & Glo, of Lakeville, Minn.
Hazard: Gas in the fireplace can accumulate prior to burner ignition.
When ignition takes place, it can cause the glass window to shatter and
create a risk of burns or lacerations from broken glass.
Incidents/Injuries: Heat & Glo has received 21 reports of shattered
glass, including four minor injuries.
Description: The recall involves all HEAT-N-GLO(r) Gem 36 and Gem 42
direct vent gas fireplaces. The model number is located on the rating
plate inside the unit on the base pan in front of the gas control. The
rating plate can be accessed by removing the lower grille on the
fireplace. This recall also includes Gem 36 fireplaces that recently
received a replacement burner assembly.
Sold at: Dealers and distributors of Hearth products nationwide sold the
fireplace from July 2002 through April 2005 for between $2,380 and
Manufactured in: United States.
Remedy: Consumers should stop using the fireplaces immediately and
contact Heat & Glo to make arrangements for a free repair. To be sure
that no one uses the fireplace by mistake, consumers should shut off the
gas supply to the fireplace by removing the lower grille on the
fireplace and turning off the ball valve (red lever) on the gas supply
Consumer Contact: For assistance in turning off the gas and arranging
for a free repair, contact Heat & Glo at (800) 215-5152 between 8 a.m.
and 10 p.m. CT Monday through Friday or log on to firm's online
registration page at www.gem3642.com or www.heatnglo.com

To view this recall online, go to our website at:

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