Is this from TREC or your insurance company? From the wording I’m guessing the insurance company which isn’t really a resolution… just your insurance company doing their job to try and deflect liability.
Happy for you.
I try to communicate as much as possible with my client, and their agent. I’d rather over communicate than under. It’s a market differentiator, but also a chance to better set their expectations about what an inspection is and isn’t.
In my area, I’m finding it harder and harder to have a conversation with the client though. After the initial quote/booking conversation, I’ll sometimes never hear from them again, even though I reach out after sending them the report.
I prefer they attend the inspection, and I’m flexible with the appointment time to make that happen, even if they’re just there for a final walkthrough. If that can’t happen, I try to go over the report with them over the phone, so I can give them context and expound on my findings. But some don’t seem to care about that either.
It amazes me that they spend hundreds of dollars for a technical consultation on one of the biggest purchases of their life, but don’t try to get the most value from that service. Sometimes I think they’re just going through the motions of hiring a home inspector, because that’s what they’re told they have to do. They’re just checking a box off the to-do list for buying the home. (like financing, insurance, appraisal, closing, etc)
I’m still paid, so I shouldn’t care one way or the other. But if they discover a problem later, I want them to remember me and how I conducted myself and performed the inspection. It’s easier to sue a stranger than someone you kinda sorta know.
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I agree. These clients are also typically price shoppers. In the end, if they are emotionally attached to the home the sale is complete regardless.
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Insurance, so I just have to wait and see if the guy tries to pursue it further. Insurance lawyers will defend me if so.
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Insert concern: offering to return the fee seen as admission of liability.
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Congrats. Not just a win for you, but a win for the entire industry.
@mfellman Does anyone read anything anymore?
This is also precisely the reason why I wear a body camera on ALL inspections. If the clients, sellers, or agents are present for the inspection I give a disclaimer I record all my inspections. If they ask why I advise it’s for all our safety and to assure we have thorough documentation of the home conditions. No one has said no, but they have asked if they are on camera -“yes” and sometimes they get a funny look on their face. Have not had anyone say no, but I would likely decline to proceed if they did.
If you’re not used to taking 300 + pictures, that body cam vid can really be a savior.
Highly recommend one - here is mine from Amazon which comes with a little clip I put on the front of my shirt just below collar level: Amazon.com