After calling a great number of businesses that use answering services, I feel they all pretty much blow… rushed, uncaring and often almost bored (or even at times adversarial!) sounding.
Since the day I started my business, I have answered my own phone, and there are very few times that I let it go to voice mail. My cell has the differential ring feature, so I program different ring-tones for different callers. That way I don’t even have to look at my phone very often when it rings.
I have also started recording my own voice-mp3s and using them as ring tones. For example:
I was on an inspection yesterday, and while in the kitchen with the agent my phone chimed once and said:
“Inspection Request from Sterlent Credit Union”
The agents eyes went wide…‘thats very cool!’ he said, and then asked me how I hooked up with that particular credit union.
I proceeded to sell him on my services again…Took a few moments, and I feel that it helped me secure future business.
Its like a small ad that runs for me while I am on the job!