This is the best email I've ever received from any InterNACHI member.

[imayer (Ian Mayer, CMI)]

Wow!

Nice.

[sfogarty (Sean Fogarty)]

@gromicko

I didn’t consult with our attorneys and I didn’t even tell the member (inspector). Buying the home back was my first remedy (it’s clean) and I had already started the process to do so just to nip it in the bud. But the consumers were just unhappy about everything (if you know what I mean). I’ve been doing this for years and have acquired a nose for consumers who are going to blow up all over everyone and make the issue their life’s work. I get about 5 of them a year. It’s in all of our best interests for me to just resolve it personally and instantly before it unwinds.

So in this event, buying the home back would have caused more frustration, vs appeasing them in general. I am sure the cost of the paperwork alone (to buy it back) would have been the general cost spent to make them go away.

Thats my guess anyway. Nice to know the buyback thing worked for him.

[gromicko (Nick Gromicko, CMI)]

They didn’t want to sell. They unrealistically wanted their older home to magically become new and flawless.

[kramm (Kenneth A. Ramm)]

@gromicko

They didn’t want to sell. They unrealistically wanted their older home to magically become new and flawless.

Ive never heard that before :roll::roll:

[sfetty (Dave Fetty, CMI)]

WOW! Is understatement!

[fcarrio (Frank M. Carrio, CMI)]

@gromicko

I didn’t consult with our attorneys and I didn’t even tell the member (inspector). Buying the home back was my first remedy (it’s clean) and I had already started the process to do so just to nip it in the bud. But the consumers were just unhappy about everything (if you know what I mean). I’ve been doing this for years and have acquired a nose for consumers who are going to blow up all over everyone and make the issue their life’s work. I get about 5 of them a year. It’s in all of our best interests for me to just resolve it personally and instantly before it unwinds.

Nick…U DA MAN!!!\:D/\:D/\:D/

I have ALWAYS known that “you’re a class act”:nachi::nachi:

Warmest regards, Frank

[dmaricic (Dominic Maricic)]

Very awesome Nick. That’s definitely a service that no other association can boast about!

[gromicko (Nick Gromicko, CMI)]

Every member should read #6 of http://www.nachi.org/avoiding-lawsuits.htm

[frotte (Frank Rotte)]

@gromicko

Every member should read #6 of Easy Steps That Help Home Inspectors Avoid Lawsuits - InterNACHI®

good advice

[kleonard (Kevin Leonard, CPI/CMI)]

Very generous of you Nick.

[dbonner (Dennis Bonner)]

Great to see this, although im not suprised. Any home inspector would be a fool not to be a nachi member

[gspry (Geff Spry, CMI)]

Above and beyond.Impressive to say the least!

[stremblay (Stephan Tremblay, CMI, RHI)]

We have all had “those” clients. I’m having now actually. I’m glad everything worked out. Nick is right, you don’t have to take on every client. What’s saving my a s s is the SOP and inspection agreement—USE THEM!
Of course make sure your reports are clear, consice and to the point.

Proud to be a member

[stremblay (Stephan Tremblay, CMI, RHI)]

We have all had “those” clients. I’m having now actually. I’m glad everything worked out. Nick is right, you don’t have to take on every client. What’s saving my a s s is the SOP and inspection agreement—USE THEM!
Of course make sure your reports are clear, consice and to the point.

Proud to be a member