I just received email from customer with a complaint about her furnace. Natural gas low efficiency York installed in 1992. I include pictures taken at time of inspection. Customer is stating that water leak from faulty A frame for A/C unit has caused her heat exchanger to rust out and now her furnace has to be replaced. Her email stated that there is visible rust and water marks in furnace and water pooling on floor of basement around heater.
The pictures I have show a few small moisture stains, no visible rust, and from three sides of furnace in pictures, no visible pooling of water. Her drain line from A frame does go to drain in front of furnace. This I usually find is usually located on top or close to drain.
I am wondering what your recommendations are in this type of situation, I dont want to shirk any responsibilities but also not interested in buying her a new furnace. Her estimate is $6,000.00. My report states that furnace average life span is 14 to 17 years and no perdicted service life could be given. Also noted that orange and yellow flame indicated poor combustion and needed “tune up”. The humidifier was not working at time of inspection and was noted. Usually cheaper drum humidifiers do not work long after installation especially with hard water in this area. I would assumed that the minor spots on bottom shelf would have been from faulty humidifier.
I would be interested in your comments as I intend to do something for this customer but would like to be fair to myself and her.