Today I removed a 8 year old media filter,
replaced the HVAC thermostat batteries,
moved closet shelving to enter attic,
placed a rug over sellers clothes to keep insulation off,
had agent ask seller to move stored items away from areas I need to inspect. I tightened a loose outlet to show seller.
Walked roof to see vent caps still in place.
Got permission to go on balcony were dog was and carry Milk bones for treats.
Are you rushing to get to jobs 2, 3?
Are you detailed, thorough and dedicated on quality or quantity?
What do you do to go the extra mile for your client?
Always make the family laugh, especially the kids and wives. We sometimes talk about the weather and we always shake hands. A prayer for the family, their safety and happiness together in their new home goes a long way, and leaves you with a good feeling.
Sometimes I’ve played football with the guys or went fishing or hunting in Virginia’s Blue Ridge Mountains after an inspection.
As I was driving to the bank to deposit my days pay, with the sunroof open, windows down and the tunes sounding great, I was getting ready to turn into the bank parking lot when all of a sudden one of my all time favorite songs came on the radio, one that I haven’t heard in a long long time, so I stayed on the street to go around and cranked the radio loud & proud.
I arrived at the bank a short time later and was glad “I went the extra mile”.
The extra mile? I turned on the water at the meter at client’s and agent’s request. Waited a minute till they both came running out, waving arms, yelling “cut it off”!! Went inside to find water dripping from the ceiling fans and running out of the drywall seams. Luckily the agent had plenty of towels and buckets to place under the drips. So I walked upstairs, looked behind the tub, and found the supply pipe that had been cut. Capped it, went back out, turned on the meter, they came running and yelling again.
This time it was at the water tank supply shut off valve. I didn’t have anything with me to repair it, so I just completed the inspection with no water on. I didn’t go to the hardware store for parts, so I guess I didn’t go the extra mile :(
Oh, BTW, we all knew this would likely happen. The client is my nephew, and the home is foreclosure. All releases and waivers were in place before we got to the property. It was in pretty bad shape, but fixable if you’re into that kind of thing.
I often replace dead batteries in smoke alarms if all in the home are dead. I always tell the seller that they were dead and that I placed new batteries because I want them to be safe for the night. Often gets me another inspection.
I thought of doing this very idea. But, what came into my mind is; what if I change/replace their batteries and the batteries I bought happen to be it “dud” and it only last a few hours or days, and heaven forbid they have a fire and the detector was found not to be working. Wouldn’t a liability beyond you/me? As in the last to touch the detector…? Just throwing out there.