Most people, unless it’s a personal referral, will keep calling different businesses until they get a live person to talk to and book the inspection.
I was missing out on a lot of business for years. I had a personal secretary/girlfriend for about a year, that was a mistake… I have been with ACC going on 3 years now. They answer my calls from 9 AM to 7 PM Mon-Fri & half a day on Sat.
I understand you will be in direct competition with ACC. What do you have to offer that they don’t? Let me add, for me, price has less to do with the equation than the quality of the service provided.
Thanks for the wishes Kevin. To answer your question… Knowledge. I live and breath just like you do. I know exactly how a home inspector thinks. We are not just a call center. We are home inspection perception experts who listens to your desires and executes your business as you would “not us”. My techs are trained by me monitored by me answer to me and my clients can always get to me anytime day or night. I’m much like Dom at times. I go to bed 1 or 2 and up by 7 or earlier ask Pete we talked until 1 or so the other night. I personally set up all accounts myself by calling you directly. There is no set up fees involved. We work together until you’re satisfied 100% and then I start representing your company just as you would. At $99 a month $20 a book, the opportunity to address a free inspection business coach, and not to mention we can drastically change your company image by creating a new website/logo which will be optimized for major search engines.
Your image is my image and rest assured we will work extremely hard to keep both of our images in tact.
How can you? You’re blind.:p:p
You’re no competition for ACC. They’ve been in business for years and are the industry leader. They’ve implemented some recent changes which will greatly improve our client’s image of our office operations.
Awesome Linus. If they work for you keep it going. No need to recreate the wheel if your happy. As for no competition that’s what people thought here and local in my area when I first started my inspection business. Linus I wouldn’t start this business if I didn’t think I had a chance at success. I’m not out to get rich, I’m out to help my family “you guys” and I’m out to employ people who really need jobs the most. That’s always been a life passion of mine. Owning a business runs deep into my family roots.
For now I plan on staying with ACC. As you know they are either in the process of or have already implemented Cornerstone II. I personally really like the system and the way it “talks” to the ISN, and the ISN “talks” back to it.
They are also implementing a new system, where if they call back a client, REA or who ever, my name & number will show up on the caller ID, so it looks as though it’s coming from my office.
I’m just curious, have you established your hours of operation yet (hours your staff will be answering the phones)?
ACC is a tough one to beat in many, many ways. And as I stated earlier, I would rather pay more for a higher quality of service than not, I think most others would as well, so keep that in mind going forward.
Thanks a million Kevin. I appreciate the inside scoop and I’ll have to check into caller ID feature pretty cool. As for cornerstone I used ACC as well and to be honest I don’t understand a need to invest in separate system like ACC has when all you have to do is create a professional order form template (fill in the blanks during the order) and send it to the client via email. As for ISN I’ve been using it for awhile now and all we need is your systems user name and password and we’ll keep everything updated for you. If your new to ISN we’ll even set it for you free of charge. One thing I would like to see ISN implement is a automated reminder email in the event your contract has not been signed before your inspection takes place. I will be talking to Dan about that. As for hours we are 8am-9pm Mon-Fri and 8am-4pm Saturdays Central Time. Any other great ideas shoot them my way.
PS… After looking at hundreds of websites what many need to focus on is image/website. Without it unless you’re well established and don’t need one ACC or Inspector Office Pro will do you very little good.