A couple of things here. First, for those of you who carry various types of insurance and schedule appointments, make sure that your insurance will cover you if you are on someone else’s property doing work that can cause one of the Four D’s before the scheduled appointment time. Mine does not, which is one reason why I never start work early.
Additionally, if you do start work early, and you’re the only one there, and you get injured, you’re waiting for someone to show up to help you. I personally don’t want to be in that situation.
Lastly, if you are late, make sure that you apologize. My employees or I averaged being late once a year, so I hated it when it occurred in January. That meant we really had to be careful the rest of the year. When we were late, though, (late being defined as more than ten minutes), we always provided a discount of $1 for every minute we were late, and that would include those first ten minutes.
The latest I ever was was when I didn’t show up for the inspection. I, yes me, had written the inspection time down on a piece of paper because an employee had the schedule book, and the inspection I scheduled never made it into the schedule book. I only charged them $1 for the inspection, explaining that I needed a “fee-paid” inspection in order for my insurance to be in effect. Got lots and lots of referrals from the Realtor and a few from that Client, as well.