Good morning all,
Thank you Nick for graciously granting me access to this forum so I could respond.
First off everyone please visit my new site www.smartleveler.com there are several free aids there for home inspectors regardless of who’s levels you use, free charts, graphs, what the data means, etc.
And enter promotion code: InterNachi for free shipping should you decide to order!
Our new level is so simple even a child can use it!!
This is Mike East owner of Digital Leveling Systems, now Smart Leveler.
The video John posted is on an older model level that has been discontinued. I sold approximately 14,000 of these levels in the 17 years they were in production. They have been used by everyone from the US Army Corp of Engineers on a .5 billion dollar dam project to home inspection, foundation repair, general construction, etc. I have countless satisfied customers. There was some maintenance required to keep this model working properly. This was clearly stated and still is on the old web site. www.DLS7.com I had very few problems with educated customers but did have some folks that simply couldn’t figure out how to service the level, mostly emigrant workers that had trouble with English. That’s why the 800 number is clearly printed on the display. John never bothered to call he simply posted a very negative misleading video.
I politely emailed John two months ago and told him if he had a problem he should talk to me about it and politely ask him to remove this misleading video. He did not respond. I called John back this week and he told me he didn’t have time to talk and told me to call him back in an hour. I did and when I ask him to remove the video he laughed at me.
This misleading video has been up for 2 years and been seen by over 3000 folks. If John had posted a video like this about your business what would you have done?