Quick Inspection Tip of the Day - record yourself

[gromicko (Nick Gromicko, CMI)]

Marketing Tip for Inspectors: Record Yourself on the Phone

[mroberts21 (Mark Roberts, CMI®)]

I’ll just tag on a little bit…smile while you’re on the phone. People can hear it in your voice.

Empathize with the customer. “I know how stressful buying a home can be! My goal is to make this as seamless as I can for you and provide an accurate and complete home inspection report on your new home!”

I’ve have had people tell me that I was the only friendly sounding person they contacted. shrug. If you sound annoyed that they called, they will move on.

[mtimpani (Mark Timpani, CMI®)]

good one Mark

[gromicko (Nick Gromicko, CMI)]

Thanks, Mark.

[lkage (Larry Kage, CMI)]

@mroberts21

I’ll just tag on a little bit…smile while you’re on the phone. People can hear it in your voice.

Also, standing while you are on the phone helps. Try it!