I have a past customer who contacted me insisting that I pay to have his ducts cleaned. Apparently when he took possession of the property he removed the registers and saw sand in the ducts and now thinks that it is something that I should have reported.
My thoughts are:
- The SOP does not state that we need to do an inspection of the interior of the ducts and contractually he has agreed to the SOPs.
- Cleaning ducts is a part of the general home maintenance that one takes on when purchasing a used home.
But he still wants me to pay for the duct cleaning since a contractor told him that because it is sand it will cost about 1k to clean it all out.
I am also wondering; why would there be sand in a heat register? I say no sand in the filter and no sand around one of the open cold air returns.
Surety Home Inspections, LLC