I recently had a client from 5 months ago who contacted me about his toilet wax ring failure or missing.
this is in a condo unit and evidently the leak caused issues with the tenant below.
i explained to the client the procedure used by checking to make sure toilet it tight, then operating the flush and view for leaks at the base and the water supply line.
he insists that the wax ring should have been part of the inspection and i signed off on it being correct and he feels i am liable for the leak and the damage-
the funny thing here is this is a 5 month old inspection, and they are just realizing they have a plumbing issue. he has not responded as to when the leak was first noticeable, but insists i pay for the damage and repairs-
Any suggestions on how to politely tell this gentleman that our non invasive means for inspecting the plumbing and fixtures can not determine if a leak happens after visual inspection.