What do you do if you forgot to check something on site, or forgot to get pictures of something? I remember in one of the classes they said never ever go back. Did I remember that right? But I don’t remember what they said to do about it.
For example, I forget to check the exterior outlets. It was raining, I was in a hurry, I meant to go back with my tester after the rain died down, and just plain forgot. Or I forgot to get a picture of the nameplate on the water heater or furnace. Or forgot to check an entire bathroom (the agent was in there when we got to it in the far corner of the house and totally forgot to go back to check the 1/2 bath later), or forgot to go up into the attic (agent was impatient and when we finished in the basement sort of rushed us out the door), or forgot to check the hose bibb, etc. Regardless of the reason, it got missed, you leave and start doing the report, and then…the V8 head slap.
I’m sure most of you have forgotten to check something at some point. I’m not talking about just forgetting to put it in the report, but actually totally forgetting to check something on site so you really can’t even put it in the report. In general, what would you do or recommend doing? Just leave that part of the report blank, or do you ask to go back to the house to check those things, or do you say in the report that those items weren’t checked, or say it in an email? Or ask the client how important it is and if they want you to go back to check it? I know it depends upon what it is, so keep it general.