An amazing "We'll Buy Your Home Back" Guarantee story. Unbelievable but true!

[dbowers (Dan Bowers, CMI, EDI)]

Do you show us where, etc like the $1.8, etc??

[dbowers (Dan Bowers, CMI, EDI)]

AND a quick question … Over the years I’ve had my own whiny babies, and having at varied times been President of 2 different state associations.

I’ve fielded many calls from people where they complain and complain about other inspectors BUT the stuff they whined about was: stuff he did not do per SoP; things the seller had cleverly covered over or hidden; things that were legit BUT started 9 months, a year OR 2 years after the inspection, etc; OR they got buyers remorse and found another house they like better AND their complaints are JUST whiny baby crap.

How would you rate the % of complaints people have used so far to get the BUYBACK.

Trivia … Real Significant / We Missed Something BIG … Buyers Remorse … ???

[jharrison (John Harrison, CMI)]

@sphillips1

I have been debating whether or not to post this experience on the forum, but since Nick has posted this, I would like to share my side of this experience from my perspective…
I am the member who bought this home from InterNACHI. Everything Nick said is 100% true, but he did forget to mention that he included a 1 year home warranty with the home as well.
I am still a little in shock that the deal went as smooth and easy as it did. On top of that, the fact that I just bought an investment property in other state.

Here are some things that I learned during this transaction that I feel are very valuable to my inspection business and may be of value to yours. I think its good for all us to be put in the buyers shoes every now and then.

1. When I needed an inspector in Council Bluffs I called around 6-8 inspectors in Iowa and Nebraska. Only two answered their phone.

2. I do offer the buy back in my own business, but what I found interesting was this… Both inspectors that answered their phones were seasoned guys in my opinion. The inspector I did NOT use sounded a more professional on the phone and made me feel more confident in his inspection, but… After 2 days of thinking about hiring one of these inspectors I chose the inspector that offered the Buy Back. It honestly shocked me how much I mentally needed to know I had a way out if I needed it.

3. I truly have not enjoyed all the concierge emails and phones calls. Maybe it’s just because i’m on this side of the business, but they have been really annoying.

4. I have been so busy with my own business and with all the other tasks of buying this home that I haven’t given the inspection or the inspector hardly any thought since the day of the inspection and the report. So as much as we all like to think we inspectors matter during the whole transaction, we don’t. We get a short window to make our best impression.

5. My intention was always to support a fellow inspector by leaving him/her a review, but I had a million other things on my mind. If he had not sent me a “please review my company” link. I would have totally forgotten about it. (I did leave a 5 star!)

6. I honestly loved how easy and simple signing an online agreement and paying with a credit card was. I would have been annoyed if he asked for a wet signature or check.

7. Having pictures in my report was extremely valuable, but if video was included in the report I would have appreciated that much more.

8. I have to say I don’t give real estate agents enough credit. The agent that handle both sides of this deal took many phones calls, texts, and emails from me during this deal (sometimes at 11pm). I honestly didn’t envy his position and would not want to deal with that kind of stress on a daily basis.

Lastly, Nick or interNACHI did not ask me to write this on here. I felt compelled to share how amazing this deal was for me. The property was a great deal and Nick was great to work with and extremely fair.
Thank you Nick Gromicko!

It seems to be fairly common that the other inspectors in this area tend to not answer their phones.
It was a pleasure speaking with you during this process and this assisted in highlighting some areas that I may be overlooking in the customer service area.

While everything in this process fairly much ended in the way it is displayed here. It was not quite as smooth as stated. There were some hiccups and Agent bias against the program, but things evolved nicely.

I am glad that it went good for everyone.

[sphillips1 (Skyler Phillips)]

@dbowers

Skyler …

Curious. You’re somewhere in a place called Utah (I think its by North Dakota or Idaho … Not sure). Are you moving to Iowa OR out of curiosity … If Not … why buy a place so far away??

Next I’ve seen other properties for sale on the InterNACHI “Buyback Program” but NEVER saw this one … Is there a specific place on our site you found it?

No Dan, I do not plan on moving to Iowa. We are going to rent out the property.

[sphillips1 (Skyler Phillips)]

@jharrison

It seems to be fairly common that the other inspectors in this area tend to not answer their phones.
It was a pleasure speaking with you during this process and this assisted in highlighting some areas that I may be overlooking in the customer service area.

While everything in this process fairly much ended in the way it is displayed here. It was not quite as smooth as stated. There were some hiccups and Agent bias against the program, but things evolved nicely.

I am glad that it went good for everyone.

John, Thank you again. I honestly am grateful for your help with everything. You did a great job, and went above and beyond for a fellow brother. Some of the things I stated were valuable learning experiences for me and my business. It was good to be a buyer again, it will help me understand buyers and agents better.