One of our members was having some technical issues that he couldn’t resolve, I called Palm Tech, and the President himself helped us.
Check out Palm Tech at: https://www.palm-tech.com/
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Nick, Can you help us little people out? Palm Tech cloud service has been down all week. We can only use the app by dragging our windows tables or or laptop on site to complete inspections. I presently have reports on my phone i cant upload or send to my clients. Without redoing the reports.
I am unhappy that Porch has purchased the ISN and Palm Tech.
Palm Tech was purchased by Porch last year. Porch then recently purchased Home Inspector Pro. They aren’t going to support two software packages. HIP wins.
So, in other words, Palm Tech users are pretty much screwed, and you’re not giving “Big shout out…” to them anymore?
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I used it for 17 years over 3 versions it was the best software ever, hopefully the care to detail won’t be lost by Porch.
For me it wasn’t the best, but it was at the top of the list. Looks like porch is gobbling up everything these days… And even so didn’t I see in another post somewhere that their stock was down another 10% today?
Here is a few examples of what customer service says:
(Me) I can’t use palm-tech on my laptop when out of my office - either I’m IP locked or VPN is blocking.
(Daniela) Contact your VPN provider.
(Me) What ports and protocols do you require open in VPN for palm-tech to work?
(Daniela) You will need to ask your VPN provider.
(Me) You wrote the software, and you’re telling me you & your developers don’t know what ports and protocols need to be opened? The VPN provider will have absolutely no idea what your software requires. They will advise opening the ports and protocols in the firewall your software requires but you can’t seem to tell me what those are!
(Me) Since your week-long crash, all my previous inspection files are gone from the cloud drive.
(palm-tech) No response.
(Me) “Thinking out loud”: Glad I store all my files locally and don’t rely on $#&@ …
(Me) On several inspections, the cover photo keeps getting flipped sideways and on others the wrong photo is inserted and can’t be cleared. How do I fix this?
(Daniela) Calls and tells the office she emailed a response numerous times.
(Me) There are no emails in our inbox or spam, and we have received emails from support previously on other matters.
(Me) ISN / palm-tech integration has a problem. Customer information disappears when the inspection is sent from ISN to palm-tech, the link between the two breaks, then you can’t upload the web version of the inspection to ISN - only a manual PDF upload.
(palm-tech) Jump through hoops, export this file, capture this log, email here, bark 10 times, roll over, and rub your belly.
(Me) WTF - yeah, bark and roll was a little exaggeration. Not my job to spend hours in front of the PC troubleshooting your broken crap with no easy process to do so!
(Me) Edit the templates and libraries, only to have said updates and changes magically vanish.
(palm-tech) You’re not saving properly, or you’re doing this before that, that, and that.
(Me) Where is this exact rocket science procedure written?
(palm-tech) You won’t have to do all that with the new software.
(Me) Do you mean the new software that was promised end of 2022 and just came out in early April 2023?
(Me) Do you mean the same new software we were just getting trained on when the trainer admitted they have the same problem getting templates and libraries to update without losing their changes?
Would anyone like me to go on? I could write a book on this piece of … Reminds me of a software we used to use for our vacation rental management company called CiiRUS. We used to call CiiRUS winkeyware - go ahead and try that functionality, it works - wink, wink!
The only reason we have stuck it out this long, is we like the capability to do room-by-room inspections rather than by system. However, one of my fellow inspectors here in FL has convinced me this can be done in SPectora. He is going to join me for a few inspections and hopefully teach this old dog - Thank the lord for friends in the business.
PS: They get really bent out of shape and do a great job of ignoring you when you call them out on the table and advise their responses are not valid. Super professional - More so than my rhetoric spelled out above! Gerber First Essentials Pacifier anyone?
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Palmtech got bought out by Porch last year.
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Hi Nick, that hasn’t helped or hindered anything at this point. Pretty much business as usual except ISN and Palm can’t even work together to solve an issue.
ISN was bought up by Porch too.
try Inspector Nexus
Hi… I have used Palm-Tech for 10 years, the customer service has significantly gone downhill in the last two years. I’ve recently learned that porch.com has purchased the small mom-and-pop company and that it is possible that my clients and realtors information may possibly be scraped to other departments of porch.com. My reason for commenting on this thread is to inquire about a similar software that is more beneficial to my time, clients, and has better privacy.