Hi, Donny and Brooke-
It will probably be more effective to communicate via e-mail to anyone at (REDACTED). If you speak with them on the phone, it doesn’t have the same force as an e-mail correspondence. A permanent record is made of each e-mail you send or receive, so it tends to make someone sit up and respond in a more timely manner. Old e-mails can be subpoenaed as evidence of what you said and when you said it. Sometimes people even call you, just to discourage you from using e-mails to your advantage. You might be able to take back control of the current situation, by sending them a comprehensive e-mail of the deficiencies that you find. This assumes that you are duly authorized to access the house as you are doing tonight.
David W.